Ensure process improvements are sustained

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS403002A, 'Ensure process improvements are sustained'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Ensure process improvements are sustained' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria


Examine previous improvements


Identify impact of previous process improvements to systems, equipment, operations or products in work area


Identify improvements that have not met objectives


Ensure corrective actions are implemented


Identify corrective actions that can be taken on process improvements that have not met objectives


Liaise with relevant people associated with the anticipated corrective action


Obtain any required approvals


Ensure the supply of resources


Check impacts of corrective action on occupational health and safety (OHS), quality and environmental systems in work area and take action in accordance with procedures, if required


Check that self and others in team or work area have required skills for corrective actions


Monitor implementation of corrective action


Make required adjustments


Verify systems support improvement


Ensure procedures reflect improvements


Check that training and assessment activities in team or work area reflect improvements


Liaise with relevant people to ensure their support of the new or modified system/s


Audit the change


Determine an appropriate audit period/cycle


Agree relevant measures/indicators for the improvement


Measure performance at agreed times using agreed measures


Investigate causes of under-performance


Take appropriate corrective action to improve performance


Re-audit the improvement on an agreed basis