Manage employee relations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBHRM604, 'Manage employee relations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage employee relations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Implement employee relations strategy and policies for own work area

1.1 Ensure employee relations strategy is consistent with organisational strategic objectives

1.2 Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals

1.3 Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment

1.4 Develop risk managementstrategies which take account of the withdrawal of labour and other potential outcomes of disputes

1.5 Identify any potential areas of conflict and ensure strategies and policies take account of the objectives of relevant groups and individuals

2 Build and maintain a productive culture

2.1 Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations

2.2 Identify and meet all legal and organisational requirements within the conditions of employment

2.3 Undertake regular and timely consultation and communication with individuals and relevant groups

2.4 Develop policies and practices to facilitate employee recruitment, retention and satisfaction

2.5 Provide induction programs and training to develop competence and confidence and to ensure work is performed safely and effectively

2.6 Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives

2.7 Develop, regularly review and update individual and team development plans

2.8 Evaluate and revise employee relations policies regularly

3 Resolve employee relations problems

3.1 Establish processes for early intervention to identify and minimise problems or grievances

3.2 Communicate problem solving processes to, and obtain support from, all relevant groups and individuals

3.3 Provide training to develop competence in conflict management, negotiation and dispute resolution

3.4 Obtain specialist advice where appropriate or where formal hearings are required

3.5 Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation

3.6 Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate

4 Manage diversity

4.1 Develop plans for the promotion of diversity within the organisation

4.2 Openly promote diversity and its benefits within the organisation

4.3 Develop education and communication plans to promote and encourage diversity

4.4 Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives